Tag: self service

Empowering Employees

It’s the middle of the afternoon as Miranda Jones, project manager, returns home from a meeting with her main customer. The meeting has been successful, the customer is happy with the progress and has asked Miranda to expand the scope of the project. In order to do so, she needs to add two consultants to the team. As she arrives…

HR Service Delivery Model

When redesigning your business processes, you also need to rethink your Service Delivery Model. How are you going to bring your services to your customers, the employees? Most HR professionals serve over a hundred employees each, which makes it hard to establish personal relationships with every one of them. Solutions are needed to serve them without having to expand the…