Tag: service delivery

Let’s make HR invisible

2012 was a big year for HR. It was so big, that several serious magazines used the phrase:”HR is hot”. Who would have thought HR could be one of the cool kids? But now that all the excitement is gone, it is time to focus on what really matters: how to make HR work. Because acquisitions and new technologies are…

HR’s Identity Crisis

Do you know what an identity crisis is? In psychology, it’s a failure to achieve ego during adolescence. Those who emerge from this stage with a strong sense of identity are well equipped to face adulthood with confidence and certainty. Those who fail to achieve a cohesive identity – who experience an identity crisis – will exhibit a confusion of…

What is good HR service?

A few weeks ago somebody told me she decided to quit her job and start out on her own. We were talking about the opportunity and I asked her what role HR played in her decision. She answered: `They had some wonderful tools and policies available´. I was a bit surprised to find out that she actually meant it and…

Empowering Employees

It’s the middle of the afternoon as Miranda Jones, project manager, returns home from a meeting with her main customer. The meeting has been successful, the customer is happy with the progress and has asked Miranda to expand the scope of the project. In order to do so, she needs to add two consultants to the team. As she arrives…

HR Service Delivery Model

When redesigning your business processes, you also need to rethink your Service Delivery Model. How are you going to bring your services to your customers, the employees? Most HR professionals serve over a hundred employees each, which makes it hard to establish personal relationships with every one of them. Solutions are needed to serve them without having to expand the…